Frequently Asked Questions
“Do I need to make an appointment to have my wheel repaired”
No, you can come by our location any time during our business hours to drop off your wheel or vehicle.
“Can I leave my car at your shop”
Yes, you can leave your car at our shop no matter if you need one wheel or all four wheels repaired.
“If I leave just the wheel, does the tire need to be taken off beforehand?”
No, we have all the necessary equipment to remove your tires, put them back on and balance them for you.
“How long does it take to fix a wheel”
Normally we have a next day turnaround, meaning you can drop it off one day and pick it up the next.
“My damaged wheel is still on my car, can you remove it for me”
Yes, we can remove your damaged wheel from the car and install your spare for you. When the wheel is finished we can put it back on the car and put your spare away for you.
“ I am not near one of your repair shops, can I ship you my damaged wheel”
Yes, be sure to include your name, return address and phone number. We will call you when we receive your wheel and discuss method of payment at that time. You can also go to www.newwheel.com to order a replacement wheel.
“Can you repair my custom wheel”
Yes, we can repair any aluminum wheel, original equipment or custom wheels. We do not charge extra for multi-piece, custom colors or forged wheels.
“I have a bent chrome wheel. Can this be repaired”
We can repair chrome wheels as well. If the damage is on the front of the wheel, there is a pretty good chance the wheel will need to be rechromed after the repair is done. We can also have your wheel rechromed at an extra charge. You can reach your nearest location at 888-434-9746 to discuss the chroming procedure.
“I have a cracked wheel, can it be repaired”
Most of the time a cracked wheel can be repaired, but it is dependent on where the crack is located and how large it is. We recommend you get in touch with your nearest location and they can speak with you about if your damage is repairable.
“Is your work guaranteed”
We give a lifetime guarantee on the structural work we do, and on the finish as well.
“I have a chrome wheel that is not bent or cracked but the chrome is peeling, can this be repaired”
If there is no structural damage, the wheel would need to have the old chrome chemically stripped and new chrome applied. We can do this work for you as well, contact your local branch for pricing and turnaround time.
“Can you repair all types of damage”
Most damaged wheels can be repaired, this would include bends, curb rash, cracks, breaks, and cosmetic damage. The exception would be wheels that have been warped in the center hub area of the wheel, or wheels that have excessive broken areas. Our repair technicians analyize each wheel during the inspection process to determine if it is repairable.
“How safe is it”
Our expert repair technicians inspect and measure each wheel before and during the repair process. Any wheel that doesn’t meet our safety criteria does not get repaired. We keep a computerized record of the work done on each wheel. We have independent testing results on wheels we have repaired to ensure they are as good as new when the repair was finished.
“Can you widen wheels”
We can widen wheels, the area of the wheel we are able to widen is the backside of the wheel, usually up to 2” wider. Call your nearest location for more details.
“My lug nuts came loose and damaged the lug holes in my wheel, can that be fixed”
Yes, we weld in and re-drill the damaged lug areas. After that is done, the wheel is refinished to look and perform like new again. This is an additional cost and takes extra time.
“My wheels have a factory powder coated finish, will it match after the repair?”
We powder coat every wheel we refinish. Powder coating is a stronger, more durable finish and allows us to offer a lifetime guarantee on the finish of the wheel.
“Can you refinish my center caps also?”
In some applications we can refinish your center caps. Some caps that have a painted or machined finish we can do when we refinish your wheel, contact your nearest location for more information.
“My wheels have a very reflective silver finish that looks almost like a chrome or polished finish but painted, can this be duplicated”
This finish is what is called “hyper-silver” in the industry, we can duplicate this finish at no extra charge.
“My tire store said my wheel is bent and cracked in the bend, can this be repaired”
A rim with a crack and bend can be repaired, we will first fix the bend in the wheel, then repair the crack so that it performs and looks like new again.
“ I cleaned my wheels with wheel cleaner, now they are have cloudy stains on the wheels. Can this be repaired”
Some cleaners have harsh chemicals that will discolor your wheels, we recommend cleaning only with soap and water. The good news is the wheels can be refinished to look like new again. We will strip the old finish off the wheel and refinish them with a new powder coat finish that in most cases is better than new.
“I hit a pothole and now my steering wheel vibrates. Could my wheel be damaged”
Pot holes can cause severe damage to your wheels and suspension. The damage is not always visible, so it is best to let one of our technicians inspect your wheel for you.
“Do you fix steel wheels”
In some cases we can but, normally it is not cost effective to repair steel wheels. You should contact your local branch for more details.
“Can you fix 24” wheels”
We can fix any alloy wheel up to 26” in diameter.
“ When I bent my wheel, I also had a tire go flat. Can you replace my tire as well”
We can get most major brand tires, inquire at your local store when you drop off your wheel for price and availability.